Refund policy

REFUND, RETURN & EXCHANGE POLICY

Thank you for shopping with DRP PK. We want you to be satisfied with your purchase. Please review the following return and exchange terms before placing an order.

Eligibility for Exchange

Products may be exchanged within 7 days of delivery if:

The product is unused, unworn and unwashed.
All original tags, labels and packaging are attached.
The product has no stains, perfume, body odour, damage or signs of use.
The customer provides the order number and proof of purchase.

Products that do not meet these conditions may not be accepted.

Size Exchanges

Customers may request a size exchange, subject to stock availability.

The customer will be responsible for the delivery charges involved in sending the item back and receiving the replacement item, unless the wrong product was sent by us.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery and provide:

Your order number
Clear photographs or video of the product
A photograph of the parcel packaging
A brief explanation of the issue

After verification, we may offer a replacement, exchange, store credit or refund.

Returns and Refunds

We generally offer exchanges instead of refunds for change-of-mind purchases.

Refunds may be approved when:

The ordered product is unavailable.
A defective or incorrect product cannot be replaced.
The order was cancelled before dispatch.
A refund is otherwise approved by our customer support team.

Approved refunds will be processed through the original payment method or another agreed method.

Banking and payment processing times may vary.

Non-Returnable Items

The following items cannot be returned or exchanged:

Sale or clearance items
Customised or personalised products
Gift cards
Products damaged through misuse
Products without original tags or packaging
Products that have been worn, washed or altered
Items returned after the exchange period

Sale Items

Sale, discounted and promotional items are final sale unless they are defective or incorrect.

Exchange Procedure

To request an exchange:

Contact us at drpstreetwear26@gmail.com or 0307-6699901.
Provide your order number and reason for the exchange.
Wait for exchange approval and return instructions.
Send the parcel through a traceable courier service.

Do not send a product back without prior approval.

Return Shipping

Customers are responsible for return shipping costs unless the product received was defective, damaged or incorrect.

We are not responsible for parcels lost during return shipping. Customers should use a traceable courier service.

Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been handed over to the courier, it cannot be cancelled. The customer may request an exchange after receiving the order, subject to this policy.