Shipping policy

SHIPPING POLICY

This Shipping Policy explains how orders placed through www.drppk.com are processed and delivered.

Order Processing

Orders are normally processed within 1 to 3 working days after order confirmation.

Orders placed on Sundays, public holidays or during major sales may require additional processing time.

Order Confirmation

Cash-on-delivery orders may be confirmed through:

  • Phone call
  • WhatsApp
  • SMS
  • Email

Orders that cannot be verified may be placed on hold or cancelled.

Delivery Time

Estimated delivery time within Pakistan is:

  • Major cities: 2 to 7 working days
  • Other cities and remote areas: 4 to 8 working days

Delivery times are estimates and may be affected by courier delays, weather, public holidays, strikes, security conditions or other circumstances outside our control.

Shipping Charges

Shipping charges will be displayed at checkout or communicated before order confirmation.

Free shipping may be offered during selected promotions or above a specified order value.

Cash on Delivery

Cash on Delivery may be available in selected areas of Pakistan.

Customers must provide complete and accurate contact and address information. Orders may be cancelled when:

  • The customer does not confirm the order.
  • The phone number is incorrect or unavailable.
  • The delivery address is incomplete.
  • The customer repeatedly refuses confirmed orders.
  • The courier does not serve the selected location.

Advance Payment

We may require full or partial advance payment for:

  • High-value orders
  • Bulk orders
  • Customised products
  • Repeatedly refused orders
  • Locations where Cash on Delivery is unavailable

Order Tracking

Once the order is dispatched, tracking information may be shared through SMS, WhatsApp or email.

Tracking updates are provided by the courier company and may sometimes be delayed.

Delivery Attempts

Courier companies normally make a limited number of delivery attempts.

Customers should remain available at the provided phone number. If the parcel is returned because the customer was unavailable, refused delivery or provided incorrect information, additional shipping charges may apply for redispatch.

Incorrect Address

Customers are responsible for entering the correct delivery address.

Please contact us immediately if you need to correct your address. We cannot guarantee that changes can be made after dispatch.

Open Parcel Policy

Customers may only open the parcel before payment when the selected courier specifically offers an open-parcel service.

Where open-parcel service is unavailable, the parcel cannot be opened before payment.

Delayed or Lost Parcels

Please contact us if your parcel has not arrived within the expected delivery period.

We will coordinate with the courier company to investigate the delay. Courier investigations may require several working days.

International Shipping

International shipping is only available if specifically shown at checkout or confirmed by our customer support team.

International customers may be responsible for customs duties, taxes and import charges imposed by their country.